Privacy Policy

1. Introduction

SmartLeads LLC ("SmartLeads," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lead qualification and intelligence platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our service, including:

• Account information (name, email address, company name, phone number)
• Payment information (processed securely through third-party payment processors)
• Lead and contact data you upload or input into the platform
• SMS message content and conversation data
• Profile and preference settings

2.2 Information Automatically Collected

When you use our platform, we automatically collect:

• Usage data and analytics (features used, time spent, actions taken)
• Device information (browser type, operating system, IP address)
• Log data (access times, pages viewed, errors encountered)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our lead qualification and intelligence services
• Processing and analyzing SMS conversations using AI technology
• Generating lead scores, insights, and analytics
• Processing payments and managing your account
• Sending service-related notifications and updates
• Improving our platform, AI models, and user experience
• Detecting and preventing fraud, abuse, and security issues
• Complying with legal obligations and enforcing our terms

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (cloud hosting, SMS carriers, payment processors)
• SMS Carriers: Telecommunications providers necessary to deliver SMS messages
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share your information

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Restricted access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Typically, we retain:

• Account information for the duration of your active account plus 24 months
• Conversation and lead data for 24 months or as required by law
• Transaction records for 7 years for tax and accounting purposes

You may request deletion of your data at any time, subject to legal retention requirements.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Export: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Cookies: Manage cookie preferences through your browser settings

To exercise these rights, please contact us at privacy@smrtleads.org.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings, though disabling cookies may affect platform functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: